Chargebacks will be turned over to a collections agency. This does affect your credit rating.
- All returns/exchanges must be notified to and authorized by the sales representative within 7 days of delivery. No returns are permitted without an RMA number and authorization by us, otherwise all returns will not be accepted and delivery will be refused.
- No returns will be accepted if the product has been opened from original packaging or has been used. No returns will be accepted after 14 days of receipt. ALL returns will be subject to a service charge of 25% restocking fee. Special order and/or custom items are not returnable and/or are subject to 35% restocking fee under our discretion. Original shipping costs to the customer and return shipping costs are non-refundable.
- American Express Credit card users will be charged an additional 5% fee if item is returned for a refund or order cancelled after payment.
- All special orders and non-stock item returns are not refundable.
- All returns must be accompanied by order ID number or RMA number.
- Parts must be in new, re-sellable condition, and in their original packing. NO PAINTED OR OTHERWISE ALTERED PARTS WILL BE ACCEPTED OR CREDITED.
- REFUSED SHIPMENTS: Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee or 35% on special order items. These charges must be paid in full before any future orders will be shipped.
- East Street Racing reserves the right to reject returns on non-defective products. Returns will be handled on a case by case basis.
- Items shipped by special delivery or truck freight are not subject to returns. NO EXCEPTIONS WILL BE MADE. If item is damaged it must be signed for as Damaged upon delivery otherwise it is not eligible for exchange.
- Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call us within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim.
All product warranties if any implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.
Under no circumstances shall East Street Automotive INC. be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.